Editorial contact
One address, read by the people who write the pages: editorial@floheadworks.com. Include the page URL and the operator name and you will get a faster answer.
What to write to us about
- A figure that is wrong or out of date. This is the most useful message we get. Bonus percentages, wagering multiples and excluded-state lists all move, and we would rather re-date a row than leave a stale one up.
- A state list that does not match what an operator told you. If an operator accepted or refused your state and our table says otherwise, we want to know, with the date.
- A factual error about law or tax. Cite the provision and we will check it against the primary source.
- Corrections to an author page or a rating. Including from operators, who are welcome to dispute a rating on the published criteria.
What we cannot help with
- Account problems at an operator. We are not an operator, we hold no accounts on your behalf, and we cannot see your balance, your bonus or your verification status. The escalation ladder that does work is set out on the money page, and it starts with the operator's own complaints contact and ends with its licensing body.
- Legal or tax advice. We describe how the rules are written. What they mean for your return is a question for a professional in your state.
- Requests to remove an operator from a ranking, or to add one, on commercial grounds.
- Anything from anyone under 21. This site is not for you.
If gambling has stopped being entertainment
Do not write to us first. The National Problem Gambling Helpline is free, confidential and staffed around the clock on 1-800-MY-RESET (1-800-697-3738) or 1-800-522-4700. Our responsible gambling page lists the account tools and self-exclusion routes worth using today.